Use the website
When you visit the Site or send emails to Maru and Friends® you are communicating with our company electronically and consent to receive communications from our company electronically. However, in your communications with Maru and Friends® , please keep in mind that Maru and Friends® does not accept or consider any ideas or suggestions relating to products, services, marketing plans, or any other matters. Therefore, please do not send to Maru and Friends® any unsolicited materials, such as ideas for toys, games, or other products, or any other suggestions, ideas, notes, drawings, inventions, techniques, models, designs, concepts, or other similar information or materials. Any such submissions and any questions, comments, answers, suggestions, or the like submitted by you to Maru and Friends® via this Website or by fax, mail, or otherwise, or transmitted, posted, or uploaded by you to this Website will be treated as non-confidential and nonproprietary, and Maru and Friends® will not assume any responsibility, obligation, or liability for them or for Maru and Friends® receipt or non-receipt of them. Maru and Friends® receipt of Your Submissions is not an admission by Maru and Friends® of their novelty, priority, or originality, and it does not impair Maru and Friends® right to 0contest existing or future intellectual property rights relating to Your Submissions.
Other Intellectual Property
Unless otherwise noted, all Content is copyrighted, and it is either owned or used with permission by Maru and Friends® . Maru and Friends® disclaims any representation or warranty that your unauthorized use of Content will not infringe upon rights of third parties not owned by or affiliated with Maru and Friends® . Except as set forth in this User Agreement or in the text of this Website, you may not reproduce, distribute, publish, transmit, modify, adapt, translate, display, distribute, sell, license, publicly perform, prepare derivative works based upon, or otherwise use or exploit the Content. You may download one copy of portions of the Content in temporary storage on one personal computer for your personal, non-commercial, non-political, non-networked viewing and use only, provided you do not delete or change any copyright, trademark, or other proprietary notices. The foregoing limited right does not give you any ownership of any Content. Except as expressly provided above, nothing contained in this User Agreement may be construed as conferring to you (by implication, estoppel, or otherwise) any license or right to any Content under any copyright or any other intellectual property right. Maru and Friends® respects the intellectual property rights of others. If you believe that your work has been infringed by means of an improper posting or distribution of it via this Website, then please see the paragraph below entitled Procedure for Alleging Copyright Infringement. Maru and Friends® names and logos and related product and service names, design marks and slogans are the trademarks or service marks of Maru and Friends® or its licensor. All other marks are the property of their respective companies. No trademark or service mark of license is granted in connection with the material containes on the site. Access to the site does not authorize anyone to use any name, logo or mark in any manner.
Reviews, Comments, Communications, and other Content.
You agree to indemnify, defend, and hold harmless Maru and Friends® , which includes Maru and Friends® affiliates and subsidiaries; and its officers, employees, agents, business partners, licensors, and licensees from any damages, liabilities, costs, and expenses (including reasonable attorneys' fees) on account of any claim, suit, action, demand, or proceeding made or brought against any such party, or on account of the investigation, defense, or settlement thereof, arising in connection with your use of this Website.
You understand that by using the Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that Maru and Friends® and its licensors and affiliates shall have no liability to you for content that may be deemed offensive, indecent, or objectionable.
Online Shopping / Store
By ordering a product or service online from Maru and Friends® , you represent that you are 18 years of age or older. If a child under the age of 18 orders a product or service from Maru and Friends® without parental or guardian permission, then the parent or guardian may return the product or service for a refund according to the posted returns and exchanges policy that relate to that order. Maru and Friends® attempts to be as accurate as possible in describing the products listed on the Site. However, Maru and Friends® does not warrant that product descriptions or other content of the Site is accurate, complete, reliable, current, or error-free. Maru and Friends® cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Maru and Friends® shall have the right at its sole discretion, to refuse or cancel any orders placed for that item. Please note that Maru and Friends® makes efforts to display the colors of products included on the Site as accurately as possible. However, because the colors that you see depend on your monitor, Maru and Friends® does not guarantee that your monitor's display of any color is accurate. Supplies of products featured online are not subject to rain checks. You are responsible for paying all sales, use, and other similar taxes relating to any of your online purchases / store of products or services from the Site. You are also responsible for paying all shipping and processing charges relating to your online purchases / store (including any product offered with a service), and for insuring your purchases.
Order Acceptance, Purchasing Limits and Risk of Loss
The receipt of an email order confirmation does not constitute the acceptance of an order or confirm an offer to sell. Maru and Friends® reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Maru and Friends® reserves the right, at its sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same Maru and Friends® account, the same credit card, and also to orders that use the same billing and/or shipping address. Maru and Friends® will provide notification to the customer should such limits be applied. Maru and Friends® also reserves the right, at its discretion, to prohibit sales to dealers. Verification of information may be required prior to the acceptance or shipment of any order. All items purchased form the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.
You agree that you will not: (a) use this Website for any commercial or political purpose (including, without limitation, for purposes of advertising, soliciting funds, collecting product prices, or selling products); (b) monitor, gather, or copy Content on this Website by using any robot, "bot", spider, crawler, spyware, engine, device, software, extraction tool, or any other automatic device, utility, or manual process of any kind; (c) frame or utilize framing techniques to enclose any Trademark or other proprietary information (including, without limitation, any images, text, or page layout); (d) use any meta tags or any other "hidden text" utilizing any Trademarks; (e) engage in any activities through or in connection with this Website that seek to attempt to harm minors or are unlawful, offensive, obscene, threatening, harassing, or abusive, or that violate any right of any third party; or (f) engage in any activity that interferes with a user's access to this Website or the proper operation of this Website. You also agree that, in using this Website, you will not impersonate any person or entity.
Disclaimers and Limitations of Liability
This Website may include technical inaccuracies or other errors, and your use and browsing of this Website is at your risk.This website is provided to you "AS IS" and "AS AVAILABLE", without warranty of any kind, either expressed or implied, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Maru and Friends® does not warrant that this website will meet your requirements or achieve a particular result, or that your use of this website will be uninterrupted or error-free, or that this website or the server that makes it available are free of viruses or other harmful components. if your use of this website or the material contained on this website results in your need to service or replace any property, material, equipment, data, or other item, then Maru and Friends® will not be liable for those costs. without limiting the generality of the foregoing sentences, Maru and Friends® will not be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your use of this website. the disclaimers and limitations contained in this paragraph are a material part of our agreement to provide this website to you. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.
This Agreement shall be governed by and construed under Florida law without regard to conflict of law provisions. Any dispute relating in any way to your visit to the Site or to Products you purchased through the Site shall be submitted to confidential arbitration in Miami, Florida, except that, to the extent you have in any manner violated or threatened to violate Maru and Friends® , or its licensors' intellectual property rights, Maru and Friends® or its licensors may seek injunctive or other appropriate relief in any state or federal court in the state of Florida, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this Agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
RETURN/ EXCHANGE POLICY
1. Maru and Friends® online purchases / store may be returned within 15 days if the product is defective or received in error. Items should be returned in unopened or original condition, with a copy of the packing slip and return form, to our return center.
2. A refund of the full purchase price of the item and any applicable taxes will be issued as a store credit. Items received as gifts are not refundable.
3. Shipping costs will not be refunded.
Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return.
1.Send the item in its original doll packaging
2.Pack the item carefully so that it will not be damaged during the shipping process.
3.Include a copy of the packing slip. We will not be able to process a return for any shipment received without a packing slip and return form.
4.Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
5.Unless a different return address is specified on your packing slip, all returns should be sent to the return center address.
Damaged or Defective Products
If an item in your order is damaged or incorrect, you may return or exchange the product:
1.Within 15 days of the shipment's receipt: any doll, clothing item, or accessory in its original condition and packaging.
If you return a shipment due to error:
How to Return by Mail:
1.Mark "wrong item" on the return form and a copy of the packing slip we included with your shipment.
2.Pack the item securely, in its original box.
3.Mail the package to the address below.
4.For your protection, please send the package using an insured, trackable carrier.
5.If you don't have the packing slip, please include a piece of paper with your order number and the reason for return.
6.Please indicate if you want us to re-ship the item or issue a store credit.
Maru and Friends® Return Center
3175 SW 8 Street
Miami, Fl 33135